Welcome to our shop! Where we make custom gear that works just as hard as you do.

FAQ

Please reach us at AFRCO@outlook.com if you cannot find an answer to your question.

SHIPPING & PROCESSING TIMES

In-Stock Items Orders with no customization typically ship within 3–4 business days.
Custom or Made-to-Order Items Custom items usually ship roughly 4 weeks of your order date. Each item is handmade and built to last — thank you for your patience!
Rush Orders Need your custom item sooner? Contact us before placing your order. We may be able to expedite it for a $40 rush fee. 

Please note that we are not responsible for in-transit times. Once your package is handed off to the carrier, delivery speed and any delays are outside of our control.

International Orders – Duties & Taxes
For orders shipped outside the U.S., including Canada, please note:
Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may be collected by the shipping carrier upon delivery.

We do not pre-pay or collect these fees at checkout, and they vary depending on the destination country's regulations. For more information, please contact your local customs office.


RETURNS & EXCHANGES

Non-Custom Items (In-Stock Products) You may return unused, non-customized items within 14 days of delivery, but you must:
  • Contact us first via email for return authorization.
  • Return the item in new, unused condition.
A 10% restocking fee applies. The buyer is responsible for all shipping costs related to the return or exchange.
Custom & Personalized Items All custom orders are non-returnable unless the error is on our end. If we made a mistake (like a spelling or engraving error), we’ll fix or replace it at no charge, including return and re-shipping costs. Please reach out to us within 7 days.

LIMITED WARRANTY

We proudly stand behind our work.
Every item comes with a limited workmanship warranty. This covers defects in craftsmanship that impact use. It does not cover normal wear and tear, misuse, or damage caused by others (e.g., water, excessive heat, crushing, or unauthorized modifications).
If you believe there’s a workmanship issue, contact us with a photo and your order number — we’ll take care of it.

Product Use Disclaimer

All products from American First Responder Co. are handmade using leather and hardware selected for durability and everyday use. Because leather and hardware can wear over time, customers are responsible for inspecting products regularly for signs of wear, loose hardware, or damage.

Dog collars and leashes are not intended for tie-out use or unsupervised restraint. Customers are responsible for determining if the product is appropriate for their dog’s size, strength, and behavior.

Radio straps, glove straps, and accessories are designed to carry equipment and accessories only and are not rated or intended as safety or life-support equipment.

American First Responder Co. is not responsible for injury, loss, or damages resulting from misuse, improper fit, modification, or failure to inspect products before use.


CONTACT US

Email: afrco@outlook.com
Phone: 910-284-6113
We’re always happy to help with returns, warranty issues, or questions about your order. Just reach out!